General Policy

• The rates quoted are in Ringgit Malaysia (RM).

• The room is subject to availability.

Reservation Policy

• All confirmed reservations will be valid only by a written confirmation via email.

• Guest are required to provide full name and NRIC in order to submit to the relevant Marine Authority.

Payment Policy

• A 30% non-refundable booking deposit is required upon confirmation.

• The balance payment (70%) must be made not later than 21 days before the arrival date. The reservation agent will send a reminder via email 1 week before the due date to make the balance payment.

• Failure to do so, the reservation agent reserves the right to cancel your booking with full charge automatically.

Booking & Cancellation Policy

• The resort does not accede to refunds in full or in part of any cancellation. Only change of booking date with no time limit is allowed and subject to room availability and current price.

No Show/Shorten Stay/Early Departure

• Any no-show/shorten stay/early departure for any sort of reason shall be imposed a full amount of the total booking. Guests are not allowed to amend the booking if their scheduled arrival dates changed and the room was not occupied. Careful attention should be paid to avoid this situation.

Force Majure Policy

• Pulaubesarjohor.com shall be relieved of its obligations hereunder in the event and to the extent its performance of this agreement is delayed or prevented in whole or in part by any cause beyond its control including, without limitation, acts of God, change of laws, war, civil, unrest, fire, flood, earthquake or explosion, sale, nationalization or expropriation of the hotel, necessary and essential construction to the hotel, world pandemic, and world lockdown, seizure of the hotel under legal process, strikes, lockouts or work stoppages or any other circumstances beyond the control of the hotel that makes impossible for the hotel to operate fully or partially.